Children and Families of Iowa

Do not even try to make an appointment with them. I have called multiple times the past three weeks. First I sent in an online request explaining that I really needed counseling. They called while I was at work and left a message stating when to call them. I called them at that time and they did not answer. They called again and left a voicemail to which I called back following their instructions and they still did not respond. I called a few days later and still no answer but I left a voicemail. For the next two weeks I have been calling them but no one answers. I really need help because I am really struggling with severe past trauma and chronic health issues and it is really disheartening that I cannot get anyone to respond to my calls. I really wanted a Christian counselor because I want a Christian perspective and there are not many in my area. Apparently this office does not want to help people because they cannot even return a phone call. If I was you, I would not waste your time. They are not worth affecting your mental health.

edit: Because I cannot respond to their response due to google limitations, I will post it here. I worked as a receptionist for a counseling company. There is no excuse for not returning calls when someone calls for three weeks. There is no excuse to not call a potential client when they have given you times that they are available. This just takes taking a note of it or reminder and making that call a priority. That is the problem. It is obvious potential clients are not a priority or else you would have returned calls. In regards to your online scheduling process, it does not work for new patients. I tried. I sent in a request because it would not let me schedule without being a current patient. I would hope you would know how to work your system or maybe that just shows even more no one should go here. You do not even know how your business is running from a patient perspective.

I appreciate the counseling at this facility. Everything else is a big fail and I will not return. Horrible customer service. The "receptionist" needs some major lessons in tact and diplomacy or needs a new job.

I would highly recommend. My sons have been seeing Steve for about a year and he has been amazing. My sons aren’t big talkers in general but have an easy time talking to Steve. I can always tell a difference in them when we leave. Very friendly and accommodating staff.

The billing practices of this place are exactly why I will not return. My husband was charged on more than one occasion as if we did not have insurance. They refused to use the insurance card that they had on file already for myself and our marriage counseling session. Finally got that resolved. Tried to cancel a day in advance but since it was within 24 hours, I couldn't without being charged $50. They said it was because my therapist couldn't reschedule someone with such short notice. Even though my therapist doesn't have appointments that early and was solely doing be a favor. I had an emergency this morning that was a result of why I was going to cancel yesterday and completely forgot to sign in and make a short appointment to avoid the cancelation charge. I was then charged $154 for a no show. The therapist and/or office could have tried to reach out to remind me since it was a virtual appointment but nothing of that sort happened. You deal with people who have depression, anxiety, and other issues- things happen. And to charge them an astronomical amount that automatically gets withdrawn from their account when money could even be a source of these issues is absolutely insane!! Not to mention the office lady is probably the rudest person I have ever experienced.

Honestly, therapy was also not helpful. I never got feedback or assistance on the things that we needed. Conversations were not directed and never felt like we were getting to the source of the issue.

But- I will never return solely based on the billing practices or the lady at the front desk. Unprofessional and an overall awful experience. No compassion from this office. RUN.

Would not recommend. Struggled to get an appointment in a timely manner.