Monarch Family Services

We became licensed with Monarch nearly a year ago and though we were initially thankful we could do the classes all online and loved the initial worker (Brittany). After completing everything, it was a joke. We got passed onto another "case worker" and it went down-hill from there. We had at the time 2 fosters, 1 of which aged out and wanted to extend and we were told after finishing all of the licensing process they were not really set up for extended foster. We were having major issues with CPS and providing counseling and so on and all the promises we were told Monarch would assist or be able to do what CPS can't, was sadly another complete sham. Can't remember how many times were told things were being done as a formality and basically once we became licensed, CPS would/still points fingers saying licensing agency should do that and of course, Monarch says they don't/can't help and directs us to CPS. We've been waiting months still and the last 2 people we had spoken to with Monarch were rude as hell on the phone. Just know once you become licensed, the nice talk and help goes out the window. Hard to compare anyone with how bad CPS is, but these folks have won a solid second place with us.

Monarch Family Services is not your typical CPA, they are really dedicated to ensuring families needs are met. Ms. Graves in the TXPOP department is always polite and professional anytime our law firm needs clarification she responds quickly and always makes sure the MFS team and CPS has provided everything needed for adoptions.

Monarch Family Services does amazing work with licensing kinship families. Nelkasia Graves in the TXPOP department is truly compassionate and very knowledgeable in how to connect the dots in order for children and families with CPS involvement receive all resources they may need.

If I had six stars I would give it to Monarch. We worked with them for several years throughout our journey to adoption.

They provided or facilitated all the mandatory training and due diligence required for us to be licensed foster carers, the necessary first step in the foster-to-adopt journey.

They then managed our case from identification of an incredible child to foster placement and, eventually, adoption. They were magnificent all the way, very supportive, and definitely on our side.

Dr Jackson, the proprietor, was always available to meet with us and quickly resolved any issues that might have challenged her staff, and always did so enthusiastically and cheerfully, with the widest smile you ever saw.

Jazmin Orozco, who was our case manager, was one of the most patient people you ever met and held our hands right through, never losing patience, always available to clarify matters or intervene on our behalf to get things done.

Justine Joseph who coordinated a lot of our training was similarly sublime.

We cannot speak well enough of them and everybody else at Monarch whom we worked with. If we have to adopt again, it will definitely be with Monarch. We feel privileged to have become part of the "Monarch family"

Monarch familly services id very good agency that does a great job! Everyone was very supportive, patient and friendly from Dr Jackson to all the case workers. Jazmin orozco was our case worker, she is a very sweet and hard working lady. She was always available anytime we had questions and made sure everything went smoothly from beginning to the end. Highly recommend!