Childrens Alliance of Kansas

Been trying to contact this office since the first of September. Left several messages and waiting on hold daily just to be hung up. Nothing has been resolved. I've gotten zero response. No answer on the phone, no call back from the SEVERAL messages I've left, nothing in the mail. Nothing. The month is half over and I still haven't gotten anything for this month and these people are sitting on their bums not being helpful and not caring that people kitchens are empty waiting on them to feel like doing their job. This entire office is a joke and any good review you see here is a fake one I promise.
Do better. It should be embarrassing that this is how you help your people.
I'd make this no stars if they'd let me.

Ben on hold for 8 hours and this 2nd time this week I get cut off this is so unfair I leave message I don't get no call back

I wish it was an option for no stars.I work during their normal business hours so I have to call in for assistance. When I say I was on the phone from the start of my 8hr shift to the end without speaking to anyone who can help me I honestly mean it. I need to do a recertification and turned in my paperwork at the beginning of the month,they sent a letter stating they need more information yesterday and I have to the 25th to turn whatever in,but I need clarification on what they want. How can I do that if no one is going to answer the phone. This place has the worst customer service and they don't give a damn what you need because they're just there to get paid not actually service the community

I called the number on the letter 6/12/23 I'm #103 waited 2 hrs figured, I'll just call when my interview appt time between 9am - 11am on my letter interview 6/13/23.
6/13/23 @ 8:55am I'm #76 after waiting 2 hrs someone answered ask me what state did I fill out my applic he then says they have a high call vol. please hold. Put me back in a que now I am #90 I continued to be in que. It is now 4:53pm i'm #16 automated system message due high vol. we will not be able to get to your call please leave a message then it does not allow you leave a message then hangs up.

If I could give zero stars I would. Especially, for the lady I had to witness treating someone horrible. I literally am making a complaint due to the fact of how I witnessed a woman speak to a participant. First, I would like to inform I do work for the Missouri department of social services and would die if I ever seen someone be treated this way. A woman was expressing her hardships such as her husband is in icu as the sole provider from 3 strokes and one heart attack and open heart surgery where they performed a quadruple bypass. She was confused on what assistance she has applied for and the process and DEBBIE WAS SO RUDE, she states slamming around a cash assistance application when they lady literally was just voicing her income reduction the woman is still raising her voice at her basically as if she is wrong for still being confused begins to tell the lady she is giving her attitude and she doesn’t have to deal with it but the lady was simply trying to clarify what she needed to do because she has never been in this situation of needing assistance. So I proceeded up to the counter kindly asked her name she said My name? I said yes ma’am your name, she said Debbie while she giggled bobbing her head around like she is a bobble head. She then begins to tell me “please go ahead and complain I would love to see that!” As I am telling her thank you for her name! I don’t know if this will get to any where of importance but obviously Debbie isn’t in the right field if she isn’t wanting to assist people getting assistance and they really need to start acting as if people are actually in hardships when they come in the last thing this lady wanted was a social worker going off on her because she is unhappy with her job.