Florida Department of Children and Families

Very bad . I'm calling many times but nobody answered the phone.

I have applied four times. On my third time of calling numerous of times I final get to talking to a specialist who did my interview, after completing it, she had everything is good, no further info was needed and I was approved. The very next day I was denied due to all ready receiving food stamps and Medicaid services. Which obviously if I'm applying and having an interview done how could I already have services. I haven't had food stamps since November 2022. I can never get a hold of anyone. And the person that they told me to call for my interview her mailbox is full and she never answers. So I applied for a fourth time and I've tried to call several times and no one answered. Thank goodness cuz I was about to go to Robinson Street because I wasn't getting a hold of anyone. So I don't know what to do and my family is in need of food and medical coverage. There's something wrong with their system. And they need to fix it as soon as possible cuz there's a lot of families that are going without these needs. It's sad to say and they can't get their system straight. How can I already have assistance they can look and see that I've never received anything at all.

Thank goodness I read the recent reviews because I was about to visit this center tomorrow morning due to the lack of care in renewing my medicaid. My renewal was due before June 15, I sent in all my documents on May 24th where my account says the documents were uploaded and processed to only get an email saying my account was inactive tried calling the Medicaid Help number, it took over an hour to get anyone on the phone only to have them hang up on me twice mind you each phone call took an hour. I called a third time and Explained to them that I did everything they asked before June 15th to have them tell me they don't see my renewal application there's been a glitch in the system and that i would have to redo it however my portal won't let me and I explained that to them they proceed to tell me that I need to print out a new form and mail it in. Pretty sad families suffer due to their failed website, their failure to update the new service center address online, and overall the lack of care. Choose a different job if you don't care to make a difference.

They are permanent closed .

It is absolutely ridiculous how they're beyond slow on everything. Even though I've done MULTIPLE renewal/reported changes well before my renewal date, not a peep from them nor further instruction. Can't get through to anyone. We now no longer have health coverage because they're so inept. I couldn't get my thyroid medication prescription today because I couldn't afford to get it. This place is an absolute joke!!!