Association for Guidance, Aid, Placement and Empathy (AGAPE)

Love this place. So helpful and the staff really strive to offer the resources necessary to properly advocate for children

This agency both talked to and treated me horribly before I ever spoke a word to them. They played the system to make sure their friends, whom they both go to church with and even occasionally work with, able to adopt their first received infant foster instead of the baby’s own family who fought for him for 8 months, since he was 6 weeks old. We even were granted custody by a Davidson county juvenile judge. To be so selfish when there are so many children that need homes with no family… sad

Response to Agape- oh, no thank you. I feel like Agape has said enough to me. And when you have a court ruling stamped for one day and then agape‘s contract with the foster family is voided the following day and you have a written statement from the foster family stating that agape ended their contract early because they believe the baby belongs with them. It’s pretty cut and dry.

Im 26 years old and was told i was adopted at 8 years old i struggled with it but the fact that AGAPE didnt do what was right by me or my family has me very upset

I scheduled my first appt in May of 2022 and was never told about the cancellation and rescheduling policy during my phone interview. I was told they were going to let me know if they accepted my insurance and that I could cancel if they do not. I got a call back and was told they do not accept my insurance and the reason I cancelled was because I couldn’t afford therapy out of pocket without insurance. I recently quit my job due to being discriminated against for my mental and was unable to continue my therapy at a different location completely separate from Agape. I called Agape because I was referred to by my partner and rescheduled with the same therapist. I was upset the day I called due to personal mental health issues and was also told by Sara that I could not see the same therapist which upset me, and even apologized to her after. I had to unfortunately reschedule again because I am currently on vacation and thought I’d have enough time for my therapy appt. and realized I would not. I called in advance to cancel the appt. over the weekend. I called back to reschedule my appt. for Wednesday and was told everything was rescheduled and it was for 9am. Then I get a call from Sara stating that I had to pay for my therapy appt. in advance and that it was never rescheduled. I was very confused at this point because of all of the miscommunication. This was a trigger for my mental health and over whelmed me. I also spoke with Joselyn and I asked her if I could file a complaint for how I was treated and she said “Well, you were rude to Sara and disrespectful”. I understand the situation but I don’t think it’s professional for the front staff to keep throwing in my face how I was upset that day and that I was rude to Sara and me and Sara had already worked it out and apologized to one another. Sara also laughed at me during our first phone call, which I did not appreciate after I told her I didn’t appreciate how I was being spoken to. I was also told by Joselyn that there’s a policy that therapists have the right to terminate and there was just a lot of confusion when all I wanted to do was receive help for my mental health. Then I was told to leave a voicemail to the therapist but I didn’t understand why I had to when I just wanted to file a complaint. I was told I could leave a voicemail with the director but when I was transferred I was told that I needed to leave a voicemail to the therapist, so I’m extremely confused at this point. This is my formal complaint for how I was treated at Agape just by the front staff. The unprofessionalism, the miscommunication and being turned away after I was never aware of any of these policies. I will unfortunately go receive mental health care somewhere else. I don’t even feel comfortable going back to agape after this experience.

I have struggled with our AGAPE experience for years. I regret not coming forward until now. They would not even return our binder of family pictures that we made for a potential adoption. The person that interviewed us actually fell asleep while we were talking and blamed it on allergy medicine. We ended up "aging" out as potential adoptive parents. One of my biggest regrets in life is not adopting. I have a dear friend that ended up adopting internationally because it was easier. In hindsight we should have made a wiser choice when choosing an adoption agency.