Child and Family Services of Erie

Contact Information

824½ Delaware Avenue
Buffalo, NY 14209
United States

Online Contact Form
Monday9AM - 5PM
Tuesday9AM - 5PM
Wednesday9AM - 5PM
Thursday9AM - 5PM
Friday9AM - 5PM
Saturday9AM - 5PM
Sunday9AM - 5PM
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Creating safe environments for children, adults, and families since 1873.

For more than 150 years, Child and Family Services has dedicated its resources to meeting the needs of children, adults, and families. One of Western New York’s most experienced human service agencies, Child and Family Services is a recognized leader in innovative programming and services that foster healthy environments for children and families in local homes, schools, workplaces, and communities.

Child and Family Services is a nonsectarian agency that provides services to children, adults, and families without regard to race, creed, national origin, or economic status.


Services and information

  • Traditional Foster Care
  • Emergency Foster Care
  • Respite Foster Care
  • Adoption

Requirements to become a foster parent

Raising foster children is a rewarding and life-changing experience. You can make a real difference in a child's life, helping them on a path toward success.

Remember that fostering affects the whole family, so talk to your partner and biological children if you're considering this journey. Learn more about what to expect and ensure it fits your lifestyle. You must be healthy and have enough time and energy to care for a child and meet their needs. This is important for gaining foster parent approval because every child must have this foundation of support.

Each state has requirements for foster parents. In New York, applicants must:

  • Be 21 years of age or older
  • Live in a safe and stable environment
  • Have enough space for a foster child
  • Show financially stability
  • Prove that all family members are in good health
  • Pass a background check
  • Clear a home safety inspection
  • Attend required foster parent training
  • Complete the Home Study process
  • Provide a minimum of three character references

Foster families in New York can rent or own their homes. Adults can become foster parents no matter their marital or divorce status. All adults who are living in the home with foster children must pass the New York required criminal background check. Every adult must complete both state and federal background checks and undergo fingerprinting.

Interested candidates can make the first call to foster services and get the approval and licensing process started. Contact the New York Office of Children and Family Services (NYOCFS) or your local Department of Social Services (DSS). The first step after expressing interest will be to attend a foster orientation. Potential foster parents can learn about the approval process at the event and get questions answered by a foster child advocate.

The foster parent training requirement begins with pre-service training. After getting licensed, foster parents must participate in ongoing training and educational programs.

Ratings and Reviews

Average user rating

2.6 / 5
Rating breakdown
If you have an experience with this agency, please write a review.
Deborah Zorechak
Apr 29, 2023

Very disturbing people

Rating: 1

Taylor P
Jan 13, 2023

Not all staff are helpful or know what they are doing. Lots of employee turnover. We struggled getting them to listen when one of our foster kiddos really needed more services/help. Still giving a 3 star only because their a few genuinely helpful and knowledgeable staff in the organization.

Rating: 3

Apr 04, 2022

HORRIBLE!! First 2 1/2 appointments were spent doing "paperwork". Getting appointments was ridiculous. Counselor cancelled appointment and couldn't reschedule until a month later. Counselor talked to my 11 yr old child like she was a 3 yr old. Made her feel worse by some of things she said. We cancelled her services, as we found another counselor (not from Child & Family). However, we still had a psych eval scheduled with Child & Family ... waited 3 months. Showed up to find out the counselor had cancelled it!! Was NEVER informed we had to stay with Child & Family counselor to get the psych evaluation. Be warned - you will NOT be a priority here.

Rating: 1

Eileen Reynolds’s
Apr 04, 2022

Horrible experience

Rating: 1

Sophiaplus Adgate
Jan 31, 2021

Anyone have a positive helpful story of when this service provided services that were needed?

Rating: 1