Hawaii Department of Human Services

Contact Information

1390 Miller St
Honolulu, HI 96813
United States

Online Contact Form
Monday 7:45 AM-4:30 PM
Tuesday 7:45 AM-4:30 PM
Wednesday 7:45 AM-4:30 PM
Thursday 7:45 AM-4:30 PM
Friday 7:45 AM-4:30 PM
Saturday Closed
Sunday Closed
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The Department of Human Services & its Community Partners
Honor and Support Resource and Adoptive Families

The Mission
Permanency by keeping children at home with their families safely (prevent removal), reunification, relative placement, and maintaining safe and appropriate birth family connections.

1. What process does DHS follow in approving resource families?

The approval process requires the social worker to:

  1. Conduct child abuse and neglect checks and criminal history clearances on all adult household members
    • Conduct a home visit
    • Obtain references on the prospective resource caregivers
    • Obtain medical reports for the future resource caregivers and TB clearances for all adult household members
    • Obtain a copy of a marriage certificate, if applicable, for the future resource families
    • Obtain financial information and employment history for the future resource families


Services and information

  • Traditional Foster Care
  • Adoption

Requirements to become a foster parent

The Hawaii Department of Human Services and its partners strive to support resource families. You can find many educational resources on the DHS website. Plus, foster parents can use the Warm Line support number for information, referrals, and general support.

The Warm Line for resource families is Oahu (808) 545-1130 and Neighbor Islands 1-866-545-0882.

Your local licensed foster care agency is there for you as well. Many child placement agencies in the state are working hard to recruit foster parents and provide support in every way they can.

If you have questions or concerns about the process or meeting the needs of a child in your care, you can always call or message them.

There are also online resources available, such as blog posts, to help you deal with obstacles and learn more about the impact of fostering.

Remember, you're never alone! Use the support groups and resources out there, and it will make your parenting journey much easier.

Ratings and Reviews

Average user rating

1.3 / 5
Rating breakdown
If you have an experience with this agency, please write a review.
Pudding's Pretty Cool
Jun 03, 2023

Horrendous customer support and horrible hours. What kind of government agency closes at 4:00???? Do better

Rating: 1

Keith Galang
Apr 03, 2014

The bldg has no visible signage or external numbrrs to tell you where you are at.

Rating: 2